Frequently asked questions

No,  Cendrex PRO does not sell directly. All purchases are fulfilled exclusively through Cendrex’s authorized distributor network of 2,000+ locations across the USA and Canada. The service exists solely to provide expert technical support.

The service is designed to provide immediate, accurate guidance and aims to deliver technical answers within 48 hours of request.

No,  Cendrex PRO is a free membership with no fees and no commitments.

Cendrex PRO is a free professional membership designed to help commercial and institutional construction teams make faster, more confident technical decisions. Members gain direct access to manufacturer expertise, tools, and resources for access panels.

Cendrex PRO helps you stay on track and reduce risk by providing direct manufacturer intelligence to clarify specs, validate compliance, and give clear direction on model selection. This focus on decision accuracy reduces RFIs, specification errors, and costly rework before they reach the job site.

Members access a full technical ecosystem within the portal, including:

• Specifier Tools / Specification Support: Upload drawings or technical specs to receive fast, accurate product recommendations and technical guidance.
• Panel Selector: A configuration tool that helps you select the right access panel for your application based on application context, opening requirements, and performance constraints.
• Technical Tools & Resources: Centralized and up-to-date documentation, such as installation guides and technical sheets.
• Norms & Compliance Updates: Proactive updates on industry standards and product validation changes.
• Jobsite Coordination Support: Help facilitating project delivery logistics to ensure the right product arrives on time.
• Distributor Finder: Connects you with the nearest authorized distributor for seamless procurement.

The portal supports construction professionals working on North American commercial projects, including:

• General Contractors and Project Managers managing fast timelines.
• Specialized Trades (HVAC, electrical, plumbing) who need clarity on panel selection and fit.
• Mechanical Engineers needing technical validation for specification accuracy.
• Installers and Site Supervisors responsible for execution quality and on-site decisions.

Every custom project is reviewed and validated by our Research & Development team using technical drawings prior to production.

Fully custom products are manufactured in 10 working days following approval of the technical drawings.

Modified products are typically manufactured in approximately 5 working days.

A standard product is an unmodified catalog model.

A modified product is an existing model with adjusted dimensions and/or additional options.

A fully custom product is designed when no standard or modified model can meet the technical requirements of the project.

A fully custom product is required when technical, architectural, or installation constraints cannot be addressed using a standard product or a modified model with adjusted dimensions and/or options.

Yes. Our standard access panels can be configured with a wide range of options to meet your project requirements.

Available options include different materials, low-, medium-, and high-security locking systems, various hinge types, handles, gaskets, and many other customization options.

These options can be selected directly in the online catalog during product configuration

Yes. We manufacture access panels with non-standard dimensions in 5 business days using customizable standard models.

Width, height, and depth can all be configured to suit your project without requiring a fully custom design.

Requesting a quote is easy through our online catalog :

1. Select your desired standard model.
2. Click Customize.
3. Enter your required dimensions and options.
4. Add the customized product to your quote request.

Your quote remains accessible at any time from the upper-right corner of the website

A 5-day customized access panel is built from an existing standard model whose dimensions and available options can be modified, including width, height, depth, materials, locking mechanisms, hinges, handles, and other available features. Because no new engineering drawings are required, production is completed in just 5 business days.

A 10-day fully custom access panel is an entirely new product design. New engineering drawings are created to meet project requirements that cannot be achieved using any existing standard catalog model

Yes. Environmental documentation generally applies at the product-family level. Custom products manufactured within an eligible product family will typically qualify under the same documentation. We recommend contacting Customer Service for project-specific confirmation.

Cendrex provides HPDs, recycled content certificates and EPDs for eligible products.

For official credit requirements and guidance, refer to the Canada Green Building Council and the U.S. Green Building Council.

Most insulated and non-insulated access doors and panels can contribute to LEED® v4 credits. To confirm eligibility, review the technical documentation available on the product page within our online catalog.

LEED®-eligible products are identified with a green LEED® indicator throughout the catalog : https://cendrex.p3f.dev/en/products/

The majority of Cendrex mailbox systems are designed to meet Canada Post requirements when properly selected and configured. Our team assists building professionals in selecting and configuring the appropriate products. It remains the customer’s responsibility to verify all applicable project requirements before ordering and installation.

The right system depends on building capacity, available space and Canada Post requirements. Cendrex online selection tools and technical resources help identify the most appropriate solution for your project.

Cendrex products are sold exclusively through authorized distributors.

You can request a quote directly through our website using the online quote request form.

If you are an architect, contractor, developer or property manager, we recommend contacting your distributor first to benefit from the complete range of services offered through the Cendrex distribution network.

Don’t have a distributor? Contact us and we’ll connect you with the appropriate partner.

Vertical mailbox systems are manufactured in 10 to 20 business days, while horizontal mailbox systems are manufactured in 20 business days. These lead times include custom module configuration.

Cendrex mailbox systems are based on standard modules. The interior can be fully configured to meet project requirements, including mailbox compartments, locking systems, identification options and parcel lockers.

Cendrex products are intended for architects, engineers, developers, contractors and property managers. Orders are placed through authorized distributors.